Purchases can made via phone or online on our website. Your online purchase does not automatically guarantee a reservation. Purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. A travel agency fee of 15% is added to all pre-made vacation packages. For custom packages, the travel agency fee is $50 non-refundable, to research and book your vacation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges, minus the travel agency fee. We recommend each customer read and review the cancellation policy.

Some travel packages may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar package as a substitute. Should this occur, it would be under very rare circumstances because we try our best to accommodate travelers. These apply to custom vacation packages only, and excludes pre-made packages and payment plans.

Please note that the substitute chosen by the traveler may be more expensive than the original plan and therefore may be subject to an additional cost.

Any additional refunds based on extenuating circumstances will depend on the individual travel agent.

All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.

No refund will be given for any portions of the travel itinerary unused by the traveler after departure regardless of circumstances.

Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.

Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

Pre-made vacations cannot be refunded. If this is a group vacation and one or more of the parties do not pay their portion of the bill, the other parties will have the option to pay the remaining portions, including late fees and taxes and minus flights, or cancel the trip all together. If trip is cancelled, there will not be a refund of any money already paid into the trip.

The cancellation policies listed below apply to customized packages only. Premade packages with a set date and set rates do not qualify for refunds. Please know that Company Assist Travel will always adhere to suppliers’ refund policies when applicable. 

10 Days Prior to Departure Date                                     Non-refundable

11-19 Days Prior to Departure Date                               50% of payment is refunded

20-44 Days Prior to Departure Date                               70% of payment is refunded

45 or More Days Prior to Departure Date                      80% of payment is refunded

Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel departure date. Cancellations are only valid on custom travel packages. No refunds will be given for pre-made packages.

In most cases, reservations paid by cash deposit, or money order/traveler's check/cashier's check will be refunded via check.

We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Request Form.

Cancellation must be made by filling out and signing the Company Assist Travel Cancellation Request Form. Please explain why you are requesting a cancellation.

Customers may print out the Company Assist Services & Travel Agency Cancellation Request Form and send it to Company Assist Services & Travel Agency by fax or mail.

By mail: Attention: Cancellation and Refund

Company Assist Agency

1375 Kemper Meadow Drive Suite 11

Cincinnati, OH, 45240

Phone: 1-513-813-3717

By Email: info@companyassist.org

Any changes made to a reservation after successfully submitting the order online will be subject to a minimum $30.00 Amendment Fee (per change). 

Reservations will be confirmed within one to two business days. The following constitute as an amendment to a package:

The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.

Payment plans do not qualify for refunds. Travel documents will not be sent until the vacation package is paid in full. Any unpaid payments by the final due date will result in forfeiture of your previous payments and the vacation package.

All payments must be made between the 1st and the 5th of each month. If your payment date is different than the 1st, payment must be made within 5 days of your payment date. All late payments will incur a $5.00 fee per day for everyday that it is late. All payments and late payments must be paid in FULL before receiving travel documents.